FAQ

What counts against my monthly allowance?

Three things, counted per calendar month in UTC: runs, notification emails and AI spent on the platform’s key. Every run counts once when it starts, however it started. Each email recipient of a Notification step counts as one email. Projects, agents, databases and active app subscriptions are caps on how many you have at once. See Allowances and usage.

Do failed runs count?

Yes. A run counts when it starts, whatever its outcome. A run that fails stops at the failing step and shows that step’s input and error, so you can see where it broke. A crash or redeploy is not a failure: the run continues from its last finished step and is not counted again. See Runs and approvals.

Who can connect apps?

Owners and admins, on the Apps page. They connect each app once for the whole organization, and every workflow and agent uses that connection, whoever starts the run. Members see the connections and their health, and ask an admin to connect or reauthorize one. See Connecting apps.

How do approvals work?

An agent calls only the actions its grants allow. An action marked ask first waits for a decision, and the run waits with it. Any member can approve or deny, on the run page or in the agent’s chat, and admins are emailed a link. In a run, a call nobody decides within 72 hours is denied and the step fails. See Grants and approvals.

Should I use my own AI key or the platform’s?

On Free, agents run only on your organization’s own Vercel AI Gateway key. On Pro, they run on the platform’s key with $5 of AI a month included, or on your own key if you add one. With your own key, model usage is billed by Vercel to your AI Gateway account and counts against nothing on your plan. An owner or admin adds the key in Settings. Agents on Workers AI never use your key, so they need Pro. See Models and AI keys.

Can I cancel any time?

Yes. An owner or admin presses Manage subscription on the Billing page and cancels in Stripe’s billing portal. Pro stays active until the end of the period you paid for, then the organization moves to Free. Nothing is deleted. See Managing your subscription.

Can I use Super Flows from code?

Yes, on both plans. An owner or admin creates an organization key on the API keys page. The key calls the same API the dashboard uses: start runs, read their steps, decide approvals and manage projects, workflows and agents, up to 1,000 requests an hour per key. The reference is at superflows.app/docs/api. See API keys.

Where does my data live?

Super Flows runs on Cloudflare. One Cloudflare Worker serves the site, the app and the API. Your workflows, runs and settings are stored in Cloudflare D1, runs execute as Cloudflare Workflows, and each database, agent thread and member’s assistant is its own Durable Object. Files agents write in their workspace are stored in Cloudflare R2. App credentials are held by Super Connect, which connects your apps, not by Super Flows. Your own AI key is stored encrypted. Read the privacy policy for how data is handled.

Do I pay per member?

No. Both plans include unlimited members, and the price is per organization, never per seat or per task. Invite your whole team on the Members page. See Plans.

What happens to a paused workflow?

Its schedule and app event triggers stop, and no scheduled or app event runs start until you resume it. Events that arrive while it is paused never reach it, and resuming does not replay them. Manual and API runs still work, and you can keep editing the draft. Pausing frees the app subscriptions that no other live trigger shares. Pause and Resume are under More in the builder. See Versions and publishing.